Shipping policy

Welcome to Fitfrolic! We strive to deliver your orders promptly and efficiently. Please review our shipping policy below for information on our shipping procedures and policies, including how we handle incorrect addresses.

General Shipping Information

Processing Time:
Orders are processed within 0-3 business days.

Insured Shipping:
Shipping times are 8-15 days

We offer free worldwide insured shipping on all orders. Shipping costs are covered by us, ensuring a seamless experience for our customers.

International Shipping

Availability:
We ship internationally to most countries. Shipping rates and delivery times are covered by Fitfrolic.

Customs and Duties:
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

Incorrect Address Policy

Responsibility:
It is the customer’s responsibility to provide accurate and complete shipping information at the time of purchase. Please double-check your address before completing your order.

Address Corrections:
If you realize that you have entered an incorrect address, please contact us immediately at fitfrolic@163.com with your order number and correct address. We will do our best to update the address before the order is shipped. However, we cannot guarantee that changes can be made if the order has already been processed.

Undeliverable Packages:
If a package is returned to us due to an incorrect or incomplete address, we will notify you. You will be responsible for any additional shipping costs to resend the package to the correct address.

Wrong Address

Lost Packages:
If a package is lost due to an incorrect address provided by the customer, we are not responsible for the loss. We recommend verifying your address with a reliable source to avoid such issues.

Shipping Delays

Unforeseen Circumstances:
Occasionally, delays may occur due to factors beyond our control, such as weather, customs delays, or carrier issues. We will keep you informed of any significant delays and work to resolve them as quickly as possible.

Tracking:
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Contact Us

If you have any questions about our shipping policy or need assistance with an order, please contact us at:
Email: fitfrolic@163.com

Thank you for shopping with Fitfrolic! We appreciate your business and are here to help ensure a smooth shopping experience.